The character can't hear me when I'm talking
First, make sure that you're using the Push To Talk functionality correctly - either by pressing space (on a computer) or by pushing the mic button (on phone/tablet).
Secondly, check that the correct mic/input source is selected at Settings -> Audio settings, and that your microphone works as it should.
The game is lagging/low quality
Most likely this is happening because of a slow or unstable connection. For the best experience, use WiFi or cabled network, on a connection of at least 10Mbps.
The web player is stuck in "Connecting"
This could happen if your network is blocking the connection to our game server (specifically, WebRTC).
Suggested actions:
Try playing the game on a different network, e.g. your home network or on 5G, to check if it really is a network issue
Ask your IT department if they are blocking the service, and if a whitelist would be possible for pxs.apprend.ly (port 443).
Error message: "Your network might be blocking the service"
Most likely your network/internet connection is blocking the games, because of firewall settings or similar. Some companies block all UDP traffic or video streams like the RolePlays - or even mark us as "gaming".
Suggested actions:
Try playing the game on a different network, e.g. your home network or on 5G, to check if it really is a network issue
Ask your IT department if they are blocking the service, and if a whitelist would be possible
For unblocking, it's necessary to allow WebSockets to webplayer.apprendly.com, and WebRTC traffic using at least turn1.apprend.ly.