The character can't hear me when I'm talking
First, make sure that you're using the Push To Talk functionality correctly - either by pressing space (on a computer) or by pushing the mic button (on phone/tablet).
Secondly, check that the correct mic/input source is selected at Settings -> Audio settings, and that your microphone works as it should.
The game is lagging/low quality
Most likely this is happening because of a slow or unstable connection. For the best experience, use WiFi or cabled network, on a connection of at least 10Mbps.
The web player is stuck in "Connecting"
This could happen if your network is blocking the connection to our game server (specifically, WebRTC).
Suggested actions:
Try playing the game on a different network, e.g. your home network or on 5G, to check if it really is a network issue
Ask your IT department if they are blocking the service, and if a whitelist would be possible for pxs.apprend.ly (port 443).
Error message: "Your network might be blocking the service"
Most likely your network/internet connection is blocking the games, because of firewall settings or similar. Some companies block all UDP traffic or video streams like the RolePlays - or even mark us as "gaming".
Suggested actions:
Try playing the game on a different network, e.g. your home network or on 5G, to check if it really is a network issue
Ask your IT department if they are blocking the service, and if a whitelist would be possible
For unblocking, it's necessary to allow WebSockets to webplayer.apprendly.com, and WebRTC traffic using at least turn1.apprend.ly.
I accidentally denied microphone access. What should I do?
iPhone: If you're using a web browser, simply reload the page. If you're in an app, exit Apprendly RolePlay and then re-enter it. If you're still having trouble granting microphone access, it might be turned off at the system level. In that case, you'll need to open your phone's Settings, go to "Apps" or "Applications," find the app that has the issue, and grant microphone access there. After that, you can re-enter the game and reload the page.
Android: You'll receive a message where you can tap "Help" for a guide on how to enable microphone access.
I can't connect with the characters. What might be wrong?
First, check your internet connection. You need a stable connection to communicate with the characters. Try connecting to a different Wi-Fi network or using mobile data if your signal is strong enough. You can also try reloading the page in your browser. If the problem persists, please contact us at [email protected].
The conversation is choppy or delayed. What can I do?
This is often caused by a poor internet connection. Try moving closer to a Wi-Fi router or checking your mobile data coverage. Close other tabs or apps that might be using a lot of bandwidth. If the problem continues, try reloading the page.
The audio is poor, or I can't hear the character. What's the problem?
Check the volume on your device. Ensure your microphone isn't covered and that your speaker is working correctly. For the best audio experience, consider using headphones. Excessive noise in your surroundings can also make it difficult for the AI character to understand or pickup what you're saying.
The character can't hear what I'm saying.
Check your headphones if you're using them.
iPhone: Check your phone's Settings to see which device is being used for the microphone.
Android: Tap the gear icon (⚙️) in the top right corner of the Apprendly RolePlay window. You'll see a button labeled "Audio settings." Tap this to select which microphone is in use.